El entrenamiento del personal y la humanización en hospitales públicos en Colombia

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dc.creatorGonzález Vargas, Diana Katerinneen
dc.creatorTorres-Flórez, Dagobertoen
dc.creatorGonzález Vargas, Diana Katerinnees
dc.creatorTorres-Flórez, Dagobertoes
dc.date2025-11-26
dc.date.accessioned2026-03-10T02:05:36Z
dc.description.abstractengProblem statement: The theory of humanized care emphasizes the importance of a therapeutic bond focused on compassion and empathy, viewing the patient as a whole being, which fosters a care environment that enhances personal worth. Objective: To determine the relationship between training and the humanization of care in the emergency department of public hospitals. Methodology: A quantitative, descriptive, and correlational study was conducted to analyze the relationship between training and humanization in the emergency department. The study was carried out through the application of a questionnaire adapted from proven tools (ECCOE and qCT). Results: Educational initiatives, such as presentations and instruction, significantly increase affinity and skill in personalizing communication, deference, and emotional support for patients. Furthermore, workers with more years of service and adequate working hours express more positive opinions. The resource used demonstrated remarkable reliability (α=0.968). Significant differences in the perception of emotional support were also identified by gender. Conclusion: Continuing staff training is essential to promote more humane care, improve quality of care, and increase patient satisfaction in complex hospital settings.
dc.description.abstractengProblem statement: The theory of humanized care emphasizes the importance of a therapeutic bond focused on compassion and empathy, viewing the patient as a whole being, which fosters a care environment that enhances personal worth. Objective: To determine the relationship between training and the humanization of care in the emergency department of public hospitals. Methodology: A quantitative, descriptive, and correlational study was conducted to analyze the relationship between training and humanization in the emergency department. The study was carried out through the application of a questionnaire adapted from proven tools (ECCOE and qCT). Results: Educational initiatives, such as presentations and instruction, significantly increase affinity and skill in personalizing communication, deference, and emotional support for patients. Furthermore, workers with more years of service and adequate working hours express more positive opinions. The resource used demonstrated remarkable reliability (α=0.968). Significant differences in the perception of emotional support were also identified by gender. Conclusion: Continuing staff training is essential to promote more humane care, improve quality of care, and increase patient satisfaction in complex hospital settings.
dc.formatapplication/pdf
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dc.identifierhttps://revistas.esap.edu.co/index.php/admindesarro/article/view/1234
dc.identifier10.22431/25005227.1234
dc.identifier.urihttps://revistas.esap.edu.co/index.php/admindesarro/article/view/1234
dc.identifier.urihttps://doi.org/10.22431/25005227.1234
dc.identifier.urihttps://hdl.handle.net/20.500.14471/29848
dc.identifier.urihttps://doi.org/10.22431/25005227.1234
dc.identifier.urihttps://revistas.esap.edu.co/index.php/admindesarro/article/view/1234
dc.languagespa
dc.publisherEscuela Superior de Administración Pública (ESAP) Colombiaes
dc.relationhttps://revistas.esap.edu.co/index.php/admindesarro/article/view/1234/844
dc.relationhttps://revistas.esap.edu.co/index.php/admindesarro/article/view/1234/855
dc.rightsDerechos de autor 2025 Administración & Desarrolloes
dc.rightshttps://creativecommons.org/licenses/by-nc-sa/4.0es
dc.sourceAdministración & Desarrollo; Vol. 55 No. 2 (2025); e-1234en
dc.sourceAdministración & Desarrollo; Vol. 55 Núm. 2 (2025); e-1234es
dc.sourceAdministración & Desarrollo; v. 55 n. 2 (2025); e-1234pt-BR
dc.source2500-5227
dc.source0120-3754
dc.subjecthealth proffessionalen
dc.subjecthospitalsen
dc.subjecttrainingen
dc.subjecthumanizationen
dc.subjectprofesional de saludes
dc.subjectcentros hospitalarioses
dc.subjectformaciónes
dc.subjecthumanizaciónes
dc.titleEl entrenamiento del personal y la humanización en hospitales públicos en Colombiaes
dc.titleStaff Training and Humanization in Public Hospitals in Colombiaen
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion

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